Tickets

Everfree Encore is postponed t0 2021! Everyone who has already bought a ticket will be contacted via e-mail. Click here for further information.
Tickets and all you need to know about them

As every year, you will have the opportunity to pick between three different ticket packages for Everfree Encore. Each of them has their special perks. 

Ticket Overview

Get your ticket in our Ticket Shop! 

Please mind that orders are binding and cancelations are only possible under the conditions named below. 

During the order process, we raise personal data (name, address, e-mail address, payment information) with your consent to handle and process the order and fulfill (pre-) contractual duties. For more information on privacy, please visit pony-events.eu/datenschutz

Important Information

Please check your spam and junk e-mail folder after your payment. 

Ticket FAQ

Everfree Encore is postponed t0 2021! Everyone who has already bought a ticket will be contacted via e-mail. Click here for further information.

Here are some FAQ about tickets and our early bird system. If you have any other question or problems, please feel free to contact the ticket support via support@pony-events.eu.

How do I receive my ticket?

After your payment was confirmed, you receive a download link via e-mail where you can download your e-ticket. The e-ticket will be turned in for a ticket badge at the convention reception.

It is in general not possible to get a printed ticket via mail. If no other way of processing is possible for you, we have to ask for an additional charge for printing, handling and shipping costs.

When do I receive my ticket?

If you pay vial PayPal or credit resp. debit card, the ticket will automatically be sent to your given e-mailaddress after the successful payment. Please check your spam or junk e-mail folder after the transaction as automatically generated e-mails may be rejected by standard filters. 

If you choose bank transfer, it may take up to 14 days until you receive your ticket because all bank transfers have to be processed manually. Please mind that bank transfers are not being processed during German national holidays or weekends.

Do I need to print my ticket?

No, we also accept tickets on your smartphone or in a passbook/wallet. It is also possible to check in just with your full name and an ID card.

Please mind that the check-in may take slightly longer in case we are not able to scan the barcode holding the ticket number from your mobile device or have to look up your name in our ticket system.

My ticket hasn't arrived yet. What can I do?

Please check your spam or junk e-mail folder because automatically generated e-mails with download links are often marked as spam or harmful by some filters.

If you still can’t find the e-mail, please use the link “Lost Ticket” in our ticket shop or write an e-mail to support@pony-events.eu. You will receive a copy of your ticket.

Please make sure you have checked your spam and junk e-mail folder. 

I have lost my ticket. What can I do?

Please use the link “Lost Ticket” in our ticket shop or – if this does not work – write an e-mail to support@pony-events.eu. You will receive a copy of your ticket.

It is also possible to check in with your full name and ID card.

Please make sure you have checked your spam and junk e-mail folder. 

Can I pay in cash at arrival?

No, this is not possible except for a very few individual cases. During opening times, we cannot process cash payments because the reception desks are too crowded and we want to complete the check-in as soon as possible.

Even if an exception is made to this regulation, payment and entrance will not be possible before all visitors with pre-ordered tickets have hecked in. 

Will tickets be sold during the convention (Box Office)?

Usually, tickets are still being sold at the box office. If the maximum visitor number is reached, sales have to be closed due to security regulations.

Because the limitation is due to security regulations, we cannot guarantee that tickets will be sold at the box office. We also cannot reserve a ticket. 

Please also mind that box office sales will in no way start before the opening ceremony ends to ensure that all visitors with pre-ordered tickets can check in in time. 

I have received a voucher (e.g. as a Contributor), but already bought at ticket.
How much time do I have to pay?

If you chose prepayment, you should pay your ticket within 14 days after your purchase. We will send you a reminder after this time and may cancel your order after the expiration of time.

Please mind that bank wire payments can only be processed until 7 days before the convention (please see explanation below).

Also, tickets have to be paid before the convention starts. Tickets that remain unpaid until the first day of the convention are canceled without refund. 

I need more time for payment. What can I do?

If you need more time for paying for your ticket due to any personal or other reason, please contact us via e-mail so we can expand the term. You may still receive reminders due to the automatic data processing, but the order will not be cancelled.

Can I get a receipt?

Yes, please contact us via e-mail to support@pony-events.eu.

I have a discount. How can I have it credited?

If you have received a discount as a panelist, musician etc., please order your ticket the usual way and notify us via e-mail.
If you have already purchased your ticket, please ask via e-mail for a refund.

What is the T-Shirt size for?

If you buy a Gold or Platinum ticket, we need it to produce the t-shirts in the correct sizes and do not have to estimate the quantities.
If you don´t want to order a Gold or Platinum ticket, you may leave it blank.

Are there cheaper tickets for just one or two days?

In general, such tickets will not be offered. We might sell day-tickets at the box office if the capacity of the venue is not exceeded. 

How long are tickets being sold and how long are changes possible?

Please understand that the few people who are working on your requests in their free time are also needed at Everfree Encore for preparations and handling. Therefore, requests of any kind as well as bank wire payments can only be processed until 1 week before the convention starts.

Later payments or requests may remain unprocessed resp. unanswered. If you pay later and do not receive your e-ticket, please bring a bank statement or transfer confirmation to Everfree Encore. Please mind that check-in before the opening ceremony or check-in at the fast lane may not be possible in this case. 

 Important Terms and Conditions

  • Tickets will be sent via e-mail as a PDF file or download link.
  • You are responsible to provide a valid e-mail adress and check your spam and junk e-mail folder. If tickets can’t be delivered via e-mail, we may have to cancel the order or charge up to 5 € for shipping and processing costs.
  • Cancellations are possible without charge up to 14 days after purchase. For later cancellations, a cancellation fee is charged. Cancellations are no longer possible 8 weeks before the convention.
  • If you want your ticket delivered via mail, you will have to cover the shipping costs for certified mail from Germany.
  • We might exclude visitors who break the convention rules without any refund. Make sure you have read the rules of conduct.

Please see Terms and Conditions for the complete version. This is only an extract, in case of doubt the full publication counts.

Contact

For any questions or enquiries regarding

  • accessibility,
  • booking and handling,
  • invoices,
  • lost tickets,
  • general complaints,
  • payment or
  • shipping

as well as any other general questions, please contact support@pony-events.eu

For cancellations, changes or upgrades, please visit our support page.

For complaints regarding data protection, accessibility or equality, please contact support@pony-events.eu.